Refund & Cancellation Policy

Last updated: September 19, 2026

This policy explains how refunds and cancellations work for project engagements with tvari.co.

1. Project Engagements

Once you confirm a project with tvari.co (such as a Bulk Calling Agent, Lead Calling Agent, AI Receptionist, or WhatsApp Automation setup), refund terms are governed by the specific project agreement or invoice shared with you at the time of engagement, which may include:

• Milestone-based payments tied to delivery stages
• Non-refundable setup or development fees once work has begun
• Usage-based costs (such as call minutes or messages) that are non-refundable once consumed, as these reflect real costs charged to us by third-party providers (Bolna AI, Sarvam AI, telephony carriers)

If specific refund terms are not stated in your project agreement, the following general principles apply:

• Fees for work already completed or in progress are non-refundable
• Fees for work not yet started may be refunded at our discretion, minus any costs already incurred on your behalf (such as phone number purchases or pre-paid call minutes)

2. How Refunds Are Processed

Approved refunds are issued to the original payment method via Razorpay within 7–10 business days of approval. We do not issue refunds in cash or to a different payment method than the one used for the original transaction.

3. Disputes

If you believe a charge was made in error or you have a concern about a payment, contact us within 7 days of the transaction at the email below. We will review and respond within 3 business days.

4. Contact Us

For refund or cancellation requests, contact us at:

Email: support@tvari.co
Business: tvari.co, Hyderabad, Telangana, India