Privacy Policy

Last updated: June 30, 2026

tvari.ai ("we", "us", "our") provides AI voice agent and automation services for businesses, including Bulk Calling Agent, Lead Calling Agent, AI Receptionist, and WhatsApp Automation. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, book a consultation, or use our services as a client.

1. Information We Collect

Information you give us directly:

• Name, email address, phone number, and business name when you book a slot, sign up, or contact us
• Payment details processed through Razorpay (we do not store your card or UPI details)
• Information shared during consultation calls or while configuring your voice agent

Information collected automatically:

• Login information via Google OAuth (name, email, profile photo) when you sign in to your dashboard
• Usage data such as pages visited and actions taken on our website

Information generated through our services (for clients):

• Call recordings, transcripts, and call metadata (duration, status, outcome) generated by your AI voice agent
• Phone numbers and names of leads or customers your agent interacts with, as provided by you or collected during calls
• WhatsApp message logs, if you use our WhatsApp Automation service

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Schedule and manage consultation bookings
• Process payments for bookings and services
• Build, deploy, and operate your AI voice agent or automation workflows
• Show you call history, transcripts, and analytics in your client dashboard
• Send booking confirmations, service updates, and support communications
• Improve our services and troubleshoot issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers we use to deliver your service, including Bolna AI (voice orchestration), Sarvam AI (speech-to-text and text-to-speech), telephony providers (such as Plivo, Twilio, or Exotel), Supabase (database and authentication), Razorpay (payments), Calendly (scheduling), and Resend (email delivery)
• Your own customers or leads, only in the course of the calls or messages your agent is configured to make on your behalf
• Legal authorities, if required by law, court order, or to protect our rights, safety, or property

Each of these providers processes data only as needed to deliver the relevant part of our service and is bound by their own privacy and security obligations.

4. Data Storage and Security

Your information is stored on secure, encrypted infrastructure provided by our database and hosting partners. Call recordings and transcripts are stored only as long as needed to provide your dashboard and analytics, or as agreed with you separately. We take reasonable technical and organizational measures to protect your data, but no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual retention requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at the email listed in Section 8.

6. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our services after changes means you accept the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: privacy@tvari.ai
Business: tvari.ai, Hyderabad, Telangana, India